Topic

#passenger experience

Airports & Infrastructure

Philadelphia Launches Nearly $2 Billion Airport Overhaul After Last-Place Satisfaction Ranking

Philadelphia's Department of Aviation unveiled a nearly $2 billion multi-year modernization of PHL and Northeast Philadelphia Airport, days after a national survey ranked PHL last in passenger satisfaction for the sixth straight year.

21 September 2026 · 12 minRajkumar Agarwal

Passenger Experience

The Bag Found Itself: How Passenger-Owned Trackers Rewrote the Lost-Luggage Business

Mishandled-bag rates fell 23% in 2025 and dropped below pre-pandemic levels for the first time, helped by an unlikely partner — the tracker travellers bought themselves. But a $6.3 billion problem still sits in the transfer hall.

21 August 2026 · 11 minRajkumar Agarwal